Business Calls should be measurable and accountable, Right?
Automate call tracking, enhance employee performance, and enrich CRM data, all in real-time with CallBlaze (Phone Bridge) by Picky Assist.
From Call Blind Spots to Complete Visibility
See what changes when your business calls become measurable, accountable and connected to your CRM.
- Without CallBlaze
- Sales calls happen outside the CRM
- Managers have to ask reps for call updates
- Missed calls can become lost leads
- Reps manually update call records
- Unknown callers may never enter the CRM
- Call activity is difficult to measure
- Follow-up depends on the salesperson remembering
- Agents copy phone numbers and switch between apps
- With CallBlaze
- Every business call is automatically logged in CRM
- Managers get visibility without chasing the team
- Missed & unanswered calls can trigger follow-ups
- CRM updates automatically after calls
- New callers can be automatically added as contacts
- Agent-wise call activity and duration are measurable
- Call outcomes can trigger tasks, WhatsApp, chatbots or CRM updates
- Agents can call leads directly from CRM
Run Your Business, Not Behind Calls!
You can’t sit next to every sales rep and listen to every call! Call Blaze lets you track every call, and check follow up on leads. Know what happened during a sales call without making a single one!
Zero Blind Spots
Every call made or received on a work phone is tracked automatically, with no extra hardware and no dependence on reps remembering to log anything.
No Lead Left Behind
Missed and unanswered calls automatically generate reminders and follow-up tasks, so leads get a second chance instead of going cold.
Built-In Accountability
You can see exactly who called whom, how long the call lasted, and what the outcome was, without having to ask their team for updates.
Instant Contact Capture
Any number that calls in or gets called isn't already in the CRM is added automatically, so no caller ever gets lost in the shuffle.
Faster Responses
Real-time CRM notifications mean the team always has full context on a caller before picking up, improving how leads and customers are handled.
Self-Updating CRM
Instead of chasing reps to update records, the CRM fills itself in with accurate call data the moment a call ends.
One-Click Calling
Sales agents can call leads directly from the CRM, cutting out the extra step of switching to a dialer app.
Follow ups Made Easier
Every call outcome can trigger an action, a WhatsApp message, a chatbot, or a CRM update So next steps happen with a proper follow-up action.
Privacy is Protected
Separate personal and business SIMs while tracking, so employees keep their privacy while business-critical calls stay fully visible in the CRM.
Performance at a Glance
Agent-wise call duration and peak calling times are tracked automatically, making it easy to spot who's performing and when the team is busiest.
Everything call tracking needs to just work
From the moment a call connects to the moment a follow-up is logged, CallBlaze keeps your CRM current without anyone touching a keyboard.
No Manual Call Entry to CRM
Every call is auto-logged into your CRM with duration, SIM used, call status, and direction; inbound or outbound. No manual entry needed, no missed records, just accurate data every time.
Never Miss a Lead – Auto Followup
After every call ends, agents get an instant popup to log a quick call summary and set a follow-up task, right from their phone. Every follow-up lands automatically in your CRM as a task.
Track Call Duration & Performance
Track agent-wise call duration, in seconds, minutes, or hours. Spot performance trends and peak calling times to know how your team is performing.
Real-Time CRM Notifications
Get instant popups for every incoming and outgoing call, right down to when it’s answered, missed, or ends, so your team always has context before they respond.
Separate Work and Personal Calls
Choose exactly which SIM to track, one, both, or let each user decide. (Admin can only configure these global settings.) Business calls stay in your CRM; personal calls stay private.
Seamless Connectivity via Connector
Trigger automated actions the moment a call is Answered, Missed, Not Answered, Dialed, or Ringing. Send a follow-up WhatsApp message, launch a chatbot, or update CRM fields instantly, all based on real call outcomes.
Auto-Add New Contacts
If a number isn’t already present as a CRM contact, it will be automatically added as a new contact in CRM when you make or receive a call. Turn on Add Contact once, and never lose track of a caller again!
Make Calls Directly from CRM
Make calls directly from the CRM once CallBlaze is set up. Sales agents can contact leads by simply clicking the call button next to a lead’s phone number in the CRM.
Get Call Blaze Running on Mobile in
3 Easy Steps
Install
Download Call Blaze Mobile app version from Google Playstore. Log in to the mobile app using your Workspace URL, Email ID and Password.
Configure Settings
Enter your phone number and configure settings for the available SIM for call tracking.
Call tracking in Action
See exactly how a call moves from your phone to your CRM; automatically logged, followed up, and ready for action, without a single manual entry.
Wondering What Happened on that Sales Call? Simplify Call Tracking with CallBlaze!
Call Recording with AI Transcription
Automatically record calls and get an AI-generated transcript and summary attached directly to the CRM record. So you have a written account of the entire conversation and not just the fact that it happened.
Note: This feature is currently in its rollout phase. On Android, it requires installing a separate helper app and granting additional permissions to enable recording. Availability and reliability may vary by device and OS version.
Frequently asked questions
What is CallBlaze?
CallBlaze is a SIM-based call tracking software designed for Android devices. It automatically records all call details directly into your CRM along with your phone number.
How much does CallBlaze cost?
CallBlaze is currently free and included with all plans on the V4 version. Customers still on V3 will need to upgrade and migrate to V4 to access all of CallBlaze’s functionality.
Can CallBlaze automatically add new callers as CRM contacts?
Yes. When Add Contact is enabled, any inbound and outbound call from a number not already in your CRM is automatically added as a new contact, no manual entry required.
Will CallBlaze track the employees’ personal calls?
CallBlaze is designed with privacy in mind and tracks only the calls made from a designated business SIM card. You can always enable tracking on the specific SIM slot used for business communications.
Does SIM-based call tracking of Call Blaze work on all devices?
SIM-based call tracking currently works only on Android devices, as iOS restricts the call log and SIM access permissions it relies on. This means agents need an Android device for calls to be auto-logged.
Are calls made through CallBlaze recorded?
No, At this time, CallBlaze does not offer call recording functionality. However, we are working on a version update that will add a call recording feature for certain limited phone versions.
Is CallBlaze available for iPhone users?
No, Call tracking is currently limited to Android devices. We’re working on a manual call tracking feature for iPhone users through our upcoming iPhone app.
Can CallBlaze distinguish between personal and business calls?
Yes, one of CallBlaze’s features is SIM-wise call tracking, which allows you to separate and identify business calls from personal ones, ensuring that your CRM data remains accurate and professional.
What call events can trigger automation?
CallBlaze can trigger a Connector based on three call outcomes — Answered, Missed Call, and Not Answered. The moment one of these events occurs, it can automatically send follow-up messages, launch a chatbot, or update your CRM records for instant response.
Is CallBlaze compatible with any CRM?
Yes, it is possible with the Picky Assist Connector and its HTTP API action, allowing CallBlaze to fit seamlessly into your existing CRM system.
What happens with missed or unanswered calls in CallBlaze?
CallBlaze automatically creates follow-up tasks and call summaries for missed or unanswered calls, ensuring that you never miss an opportunity to connect with a client or lead.
Do I need to purchase any additional hardware to use CallBlaze?
No, there’s no need for expensive hardware investments. CallBlaze works with your existing Android devices and SIM cards, reducing additional costs and simplifying setup.
What are the real-time notifications mentioned in CallBlaze's features?
Real-time notifications are alerts that pop up in your CRM whenever a call is made or received. They provide immediate, context-rich data about the call, allowing your team to respond swiftly and appropriately.
Can employees make and receive calls from their computer/desktop using CallBlaze?
No, CallBlaze enhances the call management experience by providing desktop notifications for incoming calls. For outgoing calls, employees can initiate calls directly from the CRM, with the phone number automatically transferred to the phone’s dialer.
Can I see call performance stats for my team?
Yes. The Quick Stats dashboard shows agent-wise inbound, outbound, and missed call counts, along with call duration, viewable in seconds, minutes, or hours, so you can track team performance at a glance.
